Sign Company FAQ Ottawa – Your Questions Answered

Yes! We provide free, no-obligation quotes for all sign projects. Contact us by phone at (613) 913-7446, email [email protected], or fill out our contact form. We’ll schedule a consultation to discuss your needs and provide a detailed quote within 24-48 hours.

We accept various payment methods including cash, check, credit cards, debit, and e-transfer. For larger projects, we offer payment plans with a deposit required to begin work. Contact us to discuss payment options for your specific project.

No. Our quotes include all costs: design, materials, fabrication, installation, and any necessary permits. The only additional costs would be changes you request after approval or unforeseen structural issues discovered during installation—which we discuss with you before proceeding.

Most commercial signs in Ottawa require permits from the City of Ottawa. We handle the entire permit application process for you, ensuring compliance with municipal sign bylaws and zoning regulations. Permit approval typically takes 2-4 weeks. We include permit coordination in our full-service packages.

Yes! We perform sign installations year-round in Ottawa, even during winter months. We use specialized equipment and techniques for cold-weather installations. However, some adhesive-based applications may be delayed during extreme cold and scheduled for warmer days to ensure proper adhesion.

Absolutely. We offer comprehensive sign maintenance including cleaning, LED bulb replacement, electrical repairs, and structural inspections. Regular maintenance extends your sign’s lifespan and keeps it looking professional. Contact us to schedule maintenance or emergency repairs at (613) 913-7446.

We provide repair services for signs we’ve installed and signs from other companies. Common repairs include LED replacements, electrical issues, weather damage, and structural repairs. Contact us for an assessment and quote. Many repairs can be completed within 24-48 hours for urgent situations.

We use premium, weather-resistant materials suited to Ottawa’s climate including aluminum, acrylic, PVC, HDU foam, stainless steel, and marine-grade vinyl. All materials are selected for durability, appearance, and longevity. We’ll recommend the best materials for your specific application and budget during consultation.

Yes. All our outdoor signs are built to withstand Ottawa’s harsh weather including freezing temperatures, snow, ice, rain, and summer heat. We use UV-resistant materials, weatherproof electrical components, and proper sealing techniques to ensure your sign performs reliably year-round.

Absolutely. We can match your exact brand colors using Pantone, CMYK, or RGB values. We work from your logo files, brand guidelines, or existing marketing materials to ensure perfect brand consistency across all your signage. Our design team has extensive experience with brand matching.

Yes. We offer environmentally conscious options including LED lighting (90% more energy-efficient than traditional), recyclable materials, low-VOC paints, and sustainable fabrication practices. We can discuss green alternatives for your project that balance environmental responsibility with durability and cost.

DSign LED was founded in 2016 as a family business. Our team brings over 10 years of combined industry experience in sign design, fabrication, and installation. We’ve completed hundreds of projects for Ottawa businesses, from small retail shops to large commercial properties.

While we specialize in commercial signage, we do accept some residential projects including custom address signs, property markers, and decorative signage. Contact us to discuss your residential sign needs and we’ll let you know if we can help.

As a family-owned Ottawa business, we provide personalized service you won’t find with larger chains. We combine local expertise, quality craftsmanship, fair pricing, and reliable customer service. We handle everything in-house from design to installation, ensuring quality control at every step. Our 10+ years of experience means we understand Ottawa’s unique challenges including weather, permits, and local business needs.

Yes. We offer environmentally conscious options including LED lighting (90% more energy-efficient than traditional), recyclable materials, low-VOC paints, and sustainable fabrication practices. We can discuss green alternatives for your project that balance environmental responsibility with durability and cost.